Returns & Refunds Policy

Last updated: September 24, 2026.

30-day return window

McGraw Supply LLC accepts returns for both defective and non-defective products within 30 days of delivery.

Eligible product condition

Returns may be accepted for products that are new, opened, or slightly used, provided the item is returned complete and in substantially the same condition in which it was sold. Products that have been materially altered, damaged after delivery, or returned incomplete may be refused or may receive a reduced refund where permitted.

How to start a return

Before sending an item back, contact McGraw Supply LLC through the Contact page or email sales@mcgrawsupply.com. Include your order number and the reason for the return. We will provide return instructions and, when applicable, the return address.

Return method

Standard returns are handled by mail. Do not send a return without first contacting us for instructions.

Change-of-mind / buyer's-remorse returns

For non-defective returns, including ordering the wrong item, no longer needing the item, or changing your mind, the customer is responsible for the cost of return shipping. McGraw Supply LLC does not charge a restocking fee on approved standard returns.

Defective, damaged, or materially misdescribed items

If an item arrives defective, damaged in transit, or materially different from the listing, contact us within 30 days of delivery. For approved claims of this type, McGraw Supply LLC will cover the return shipping cost or provide another appropriate resolution.

Original shipping charges

Original outbound shipping charges are not refundable for change-of-mind returns. If the return is due to our error, transit damage, or a materially misdescribed item, we will refund applicable original shipping charges as appropriate.

Refund timing

Once a returned item is received and inspected, approved refunds are issued to the original payment method. Refund processing is normally completed within 5 business days after inspection. Your bank or card issuer may take additional time to post the refund.

Exchanges

McGraw Supply LLC does not offer direct exchanges. If you need a different item, return the original item under this policy and place a new order for the replacement item.

Non-returnable exceptions

Customized or made-to-order products are generally non-returnable unless they arrive defective, damaged, or materially different from the order. Items returned with missing components, altered serial numbers, or damage caused after delivery may also be refused.

Contact

Questions about a return can be sent through our Contact page or to sales@mcgrawsupply.com.